INNOSERV – Social Platform on Innovative Social Services

ENIL is proud to be a member of the INNOSERV consortium, which started its work in February 2012. INNOSERV is a research project for innovative social services and was a response to the FP7-Cooperation call FP7-SSH-2011-3. The call proposed a social platform to be established to suggest innovative research agendas for social services which will help define future research activities. The objectives of the project are:

  • Highly communicable ‘innovative service examples’: To present a solid picture of recently developed innovative practices meeting differentiated needs in the sectors of health, education, and welfare by producing short visual films representing key aspects of innovative service delivery and outcomes (so called ‘podcasts’).
  • Dialogue on and evaluation of trends of policy making by involving a wide range of different stakeholders throughout Europe: The scientific community shall analyze and systematize the theoretical discussion on innovation in health, education and welfare services in order to present its findings to policy makers, professionals and users. A multi level dialogue and evaluation process between the stakeholders is to be installed by the use of new media.
  • Substantial input for further research activities in the EU 2020 strategy: To identify future scenarios for social services in Europe with regard to the sectors of health, education, and welfare. New perspectives on innovative social services are to be unclosed by combining insights from practical models of innovation with the theoretical analysis carried out by researchers.
  • Concentrated activities – sustainable structures: In order to meet the requirements of the call the proposed support action will deliver substantial results within 24 months; yet the platform structures established during this period of concentrated work will be sustainable in a way that they are suited to enrich the work on social services beyond this platform.

This project is driven by a consortium bringing together key representatives of the research, practice and policy communities in the field of social service planning and delivery to mutually assess recent trends in science, practice and policy, identify knowledge gaps and propose research questions and agendas to address them.

In addition to ENIL, other members of the consortium are:

  • Diakonhjemmet University College, Oslo, Norway
  • University of Roskilde, Denmark
  • Diakoniewissenschaftliches Institut, Heidelberg University, Germany
  • Universite Paris I Pantheon-Sorbonne, Paris, France
  • Faculty of Health Sciences, University of Southampton, United Kingdom
  • Hochschule für Angewandte Wissenschaften, Hamburg, Germany
  • Centre for Social Investement, Heidelberg University, Germany
  • Istituto per la Ricerca Sociale, Area Politiche della Formazione e del Lavoro, Bologna, Italy
  • Eötvös University, Budapest, Faculty of Social Sciences, Department of Social Work and Social Policy, Budapest, Hungary
  • European Association of Service providers for Persons with Disabilities (EASPD), Brussels, Belgium

The platform is organized around four aspects:

  1. a. Investigating, identifying, evaluating and reflecting upon innovative practice in the provision of social services across Europe,
  2. b. Identifying and systematizing the theoretical discussion on innovation in service planning and delivery,
  3. c. Linking up the empirical evidence and theoretical discourse to identify gaps, inconsistencies and demand for further research,
  4. d. Assessing the issues identified and proposing research agendas for various aspects of service planning, provision and evaluation.

Contact person: Sanja Nikolin, INNOSERV Researcher,

If you would like to download the Innoserv Newsletter, please click here.

Please click here to visit the Innoserv website.


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